takabet's Privacy Policy

1. Introduction and Scope

takabet (including all services operated under the takabetapk.cam domain) places the highest priority on the privacy of Bangladeshi users. This Privacy Policy ("Policy") describes what types of personal information we collect, how we process it, and what steps we take to keep your information secure.

By registering, logging in, or using any service on takabet, you are considered to have given your consent to the terms of this Policy. This Policy works alongside our Terms and Conditions, and it is advisable to read both documents together.

This Policy applies only to takabet's own platform. Third-party websites and services have their own privacy policies, and takabet is not responsible for those.

2. Sources and Types of Information Collected

We may collect your information from various sources. The types of information collected are described below by category.

2.1 Registration and Account Information

Information you provide when creating an account — such as your full name, date of birth, mobile number, email address, and password. This information is essential for account management and identity verification.

2.2 Financial Transaction Information

During deposit and withdrawal activities, we collect transaction details. This includes your payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, and date. We do not collect or store actual payment credentials such as mobile banking PINs.

2.3 Automatically Collected Information

When you use takabet, our system automatically collects certain technical information:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Time of access and time spent on the site
• Which pages were visited and how long was spent on each game or section
• Referral source (which site or link you came from)

2.4 Information from Communications

When you contact our customer service team via live chat or email, those conversations may be recorded. This is used to improve service quality and to assist you in the future.

3. Purposes for Using Information

takabet uses your information only for specific and legitimate purposes. These purposes are described below:

3.1 Service Operation and Improvement

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions
• Providing bonus and promotion benefits
• Calculating weekly cashback based on VIP tier
• Identifying and resolving technical issues on the platform

3.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Analyzing and monitoring suspicious transactions
• Identifying multiple account usage or bonus abuse

3.3 Communication and Customer Service

• Sending important account-related notifications
• Sending transaction confirmation messages
• Responding to customer support requests
• Sending promotional messages if you have given your consent

3.4 Responsible Gaming

We monitor your gaming behavior so that we can provide preventive support when needed in accordance with our Responsible Gaming Policy. This is done to ensure user wellbeing.

4. Data Storage and Security

takabet takes industry-standard technical and organizational measures to keep your information secure.

4.1 Technical Safeguards

• All data is transmitted with encryption using SSL (Secure Socket Layer) technology
• Stored data is protected using encryption and hashing methods
• Through access controls, only authorized staff can view sensitive information
• Regular security audits and vulnerability assessments are conducted

4.2 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period due to legal obligations, dispute resolution, or fraud prevention needs. Once that period has passed, the information is securely deleted.

5. Sharing Information with Third Parties

takabet does not sell your personal information. However, in certain circumstances we may share limited information with trusted third parties.

5.1 Service Partners

Our payment processors and payment gateway providers (such as bKash, Nagad, Rocket, Upay, and banking partners) receive only the minimum information necessary to process transactions. They all follow their own strict privacy standards.

5.2 Game Providers

Our game providers — including Evolution, Pragmatic Play Live, PG Soft, JILI, and Spribe — use a unique session token to manage gameplay. They do not receive your personal credentials directly.

5.3 Legal Obligations

In response to a court order, legal process, or valid request from a government authority, we may be required to provide relevant information. In such cases, we will make every effort to notify the user, unless prohibited by law.

5.4 Business Restructuring

In the event of a business transfer, merger, or acquisition, user information may be transferred to the new operating entity. We will notify users in advance in such cases.

6. Cookies and Tracking Technologies

takabet uses cookies and similar technologies to improve site functionality and personalize the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. The site cannot function properly without these.
• Functionality Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Used to understand which sections of the site are used most, helping to improve the service.

6.2 Managing Cookies

Cookies can be disabled by changing your browser settings. However, disabling essential cookies may affect some functionality of the site.

7. User Rights

As a takabet user, you have the following rights over your personal information:

7.1 Right of Access

You may request at any time to know what information we hold about you. Based on your request, we will provide you with a detailed list.

7.2 Right to Rectification

If your profile contains any incorrect or incomplete information, you may request that it be corrected. Some information (such as identity verification documents) can only be changed through a designated process.

7.3 Right to Erasure

You may request the deletion of your personal information. However, certain information may need to be retained in cases of legal obligations, ongoing disputes, or fraud investigations.

7.4 Right to Object to Processing

You may object at any time to marketing communications or profiling. Upon receiving your request, we will stop that process without delay.

7.5 Data Portability

You may request an export of your data in a common, machine-readable format, which you can use with another service.

To exercise any of the above rights, contact our customer service team. We provide support in both Bengali and English via 24/7 live chat and email.

8. Account Verification and KYC

takabet follows a Know Your Customer (KYC) process to prevent fraud and ensure secure financial transactions.

8.1 Information That May Be Required

• A photo of your National ID (NID), passport, or driving licence
• Proof of address — such as a utility bill or bank statement
• A selfie holding your ID document (if required)

8.2 Use of Information

KYC information is used solely for identity and age verification. This information is stored in a separate secured layer with additional encryption and is not used for marketing or any other purpose.

8.3 OTP Verification

An OTP (One-Time Password) is sent to verify your mobile number and email address. This OTP is short-lived and is automatically deactivated after a single use.

9. Protection of Minors

All takabet services are for persons aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21.

User age is verified at the time of registration and may be re-confirmed during the KYC process. If an account is suspected to involve a person under 21, that account will be suspended immediately and the associated information will be deleted except where required by law.

We urge parents and guardians to monitor their children's online activity. If you have any concerns, notify our support team immediately.

10. Changes to the Policy

takabet may revise this Privacy Policy from time to time as needed. When changes are made, we will:

• Update the "Last Updated" date at the top of the page
• Notify registered users by email or SMS for significant changes
• Display a clear notice on the site before any change takes effect

If you continue using takabet after changes are published, that will be considered your acceptance of the revised Policy. You may visit our FAQ section for more details on any changes.

11. Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us. We are available 24 hours a day, 7 days a week.

To learn more about takabet, read our About Us page.